Virus Removal Services
Virus infections and malware can cause all types of problems, ranging from simply adding an unwanted toolbar to your web browser, to stealing passwords and personal information, all the way up to preventing you from accessing your files or your computer itself.
If you want professional help in saving your computer and protecting your data, eliminating malware, ransomware, rootkits and other viruses and keeping them away in the future, give me a call. I employ a 10 step process to clean your computer while protecting your files and settings.
PC Overhaul 10-Step Virus Removal Process
Before I start I create a backup of your personal files. This preserves your precious data files, documents, photos, spreadsheets, music, etc. so that no further harm can come to them. This does not include your operating system (Windows) or 3rd party programs you may have installed.
Offline Virus Removal
I use some of the best software in the industry to scan your hard drive for viruses including trojan horse or trojans, rootkit viruses, worms, keyloggers and more. I do this while it is outside of your machine. Many malware programs (“malware” is the generic term for all the programs the bad guys try to get on your PC) take over your computer’s functions when you first boot up. Scanning for virus infections from another machine allows them to be removed while they are not being used my your computer. I remove virus files and folders completely in this step.
Offline Malware Removal
I will also perform a full scan for all types of malware while the hard drive is outside your computer. This generally gives the best chance of getting a successful boot once I re-install the drive.
Browser Cleaning & Repair
I go through all your web browsers and disable or remove any extensions or plugins that may be harmful or slowing the system down. I also reset your search providers and home page in the event that it’s been corrupted.
Test for Damage to Key Windows Components (Windows Registry & Master Boot Record)
Some infections are worse than others. Often the infection will have damaged Windows programs, drivers and services that are needed for healthy operation of your computer. Some particularly nasty viruses will infect your disk’s Master Boot Record (MBR), fixing this is a rather delicate by-hand process that is done in this step.
The Windows Registry is a central database that contains all the configuration data for your computer- the software that’s installed, where it’s located, the drivers on your computer that make your hardware work, etc. Windows is the pretty graphical interface that we see running, but we are really constantly changing the Windows Registry without even thinking about it. Even if you do something as simple as changing your desktop wallpaper, it’s happening in the Windows registry.
In Some cases, damage from the malware or virus to the Windows Registry is so severe that Windows needs to reinstalled from scratch. If that’s the case, the virus removal ends at this point and you move on to the PC Overhaul.
Remove Old Anti-Virus Software
Because the PC is “compromised”, often the installed anti-virus or spyware software has been compromised as well. I normally remove the old broken programs and install free antivirus software.
Install Virus Tools
I use a series of tools that are the best in the industry at identifying and killing computer viruses and malware. I thoroughly scan your computer multiple times to eliminate all instances of pests.
Install Security Updates
Any necessary Microsoft Security Updates are installed. Windows security features are checked and configured to the proper settings. Other security updates may be applied in this step as needed.
I will test to be sure the computer can access the internet and check the upload and download speed. I also run a test to confirm that all common file types open correctly (PDF, jpg, avi, doc, xls, etc).
Install & Update Software
I will patch and update all the free software on your computer, including Adobe Reader, Adobe Acrobat, Adobe Flash, Google Chrome, Mozilla Firefox, Ccleaner, Oracle Java, Apple Quicktime, iTunes, Skype, 7Zip, Advanced SystemCare, Audacity, Auslogics Disk Defrag, avast! Free Antivirus, CDBurnerXP, DavMail, Defraggler, Dropbox, Duplicate Cleaner Free, EditPad Lite, Evernote, FeedDemon, File Zilla, Foobar2000, Foxit Reader, Free Download Manager, FTPRush, GIMP, Glary Utilities, Google Desktop, Google Earth, Google SketchUp, iCloud, Imgburn, IrFanView, JetClean, KeePass, Launchy, LibreOffice, Macrium Reflect Free, Magic ISO, Malwarebytes, Media Player Classic, MediaInfo, MSE Antivirus, NotePad++, NoteTab Light, OpenOffice.org, Opera, Paint.Net, PDFCreator, PDFedit, PeaZip, Google’s Picasa, Pidgin, PNotes, Power ISO, Process Hacker, PureSync, Real Player, Recuva, Revo Uninstaller, Safari, SCCM 2007 Toolkit, Simple System Tweaker, SMPlayer, Speccy, Spybot Search && Destroy, Team Viewer, Thunderbird, TortoiseSVN, uTorrent, Virtual Box, VLC Player, WhoCrashed, WinDirStat, Windows Repair, Winrar, WinSCP, Wireshark, Wise Registry Cleaner, WorldWide Telescope, Yahoo Messenger, Zoner Photo Studio FREE. and many more.
All of these steps help to get your computer running smoothly again.