Terms

Pc Overhaul Computer & Tech Support

WORK AUTHORIZATION AND WAIVER OF LIABILITY

I grant permission to Pc Overhaul to perform any action deemed necessary by them, in an attempt to repair my computer.  Furthermore, I release Pc Overhaul from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time.  Pc Overhaul is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after computer service. I also release Pc Overhaul from liability associated with any hardware, diskettes, or other media sent in connection with this waiver.

ALL CLAIMS FOR LIABILITY AND/OR LOSS INCLUDING WITHOUT LIMITATION ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY OCCUR AS A RESULT OF ANY PC OVERHAUL ACTION (OR INACTION) ARE HEREBY EXPRESSLY WAIVED.

Payment: I understand that payment is due in full at the time of service and unless specified in writing and that charges are binding. If the customer is unsatisfied with any of the repairs or service, the customer must notify the technician before he/she leaves the premises.  The client acknowledges that there is a $25.00 fee for any returned checks.  If Pc Overhaul is asked to perform repair work on-site or remotely that there will be a separate charge.  Please request an estimate of cost before any work is performed. If no request is made, you agree to pay all charges and/or fees assessed by Pc Overhaul.

Estimated Completion Time:   Pc Overhaul will provide an estimated completion time for your repair/install. Please call before you come in to pick up your equipment or to schedule a drop off. Unforeseen circumstances may have an impact on our ability to complete the repair(s) as provided in the estimate.  If parts and/or software must be ordered or extensive repairs are needed, the repairs might take longer.

Impact of Upgrades: Please be advised that it is your responsibility to understand the impact of upgrades to the operating system, applications and utility software. Such upgrades can lead to incompatibilities and the possible loss of data. Computer hardware and software work together and incompatibility may not become apparent until a later date. You are responsible for contacting the manufacturer of your software and or hardware regarding compatibility issues before you request any upgrades.  Pc Overhaul is not responsible for these incompatibilities and/or problems that might arise.

LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Pc Overhaul’s total liability for damages related to its services and/or repairs is limited to the total amount you pay for the services and/or repairs and you release Pc Overhaul from liability for any indirect, incidental, special, or consequential damages. PC OVERHAUL IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

Any time a computer is accessed, there is a risk of damage including, but not limited to, permanent loss of data or programs, and total loss of function of the computer. This risk is increased when the computer has been infected with viruses, worms, or other malicious software.  Be aware that certain repairs, including, but not limited to virus and spyware removal, may damage software and/or data installed on your computer. This is to be expected and may require the re-installation of your operating system, programs, and data at an additional cost. In addition, anytime computer hardware is diagnosed, repaired, replaced or upgraded there is a risk of damage to hardware, not limited to but including the motherboard and hard drive. PC Overhaul will not be liable for any damage to hardware In the course of diagnosis, repair or troubleshooting.

Loss of Data: Data is the most important part of a computer system because it is often irreplaceable. Due to the process of repair, data may get damaged, corrupted or deleted. Pc Overhaul is not responsible for the loss or corruption of any data which may occur while performing work on your computer. YOU ARE RESPONSIBLE FOR BACKING UP YOUR OWN DATA. You may request that Pc Overhaul back up your data for you, for an extra charge; however, we do not guarantee any backup.

Malware Removal: While PC Overhaul uses advanced techniques and exhaustive efforts to identify and rid computers of malware, you understand that the only 100% guaranteed way to eliminate malware is to reinstall Windows (the PC Overhaul). You, the customer, agree that in no event shall PC Overhaul and/or its repair tech be liable under any circumstances for any damage caused by malware (viruses) that may preexist on your computer or remain after this service. PC Overhaul’s entire liability arising from or relating to this Agreement, under any legal theory (whether in contract, tort, indemnity, or otherwise), will be limited to the amounts paid by you for the services described in this document. PC Overhaul will purchase and install antivirus and/or antimalware programs if you request them. Otherwise, PC Overhaul will provide free antivirus and antispyware products but takes no responsibility and provides no warranty regarding the protection such products may or may not provide. You understand that no antivirus or antispyware product will completely protect your computer from malware. PC Overhaul will not be held responsible for any future malware infection or any damage or data loss caused by such infection.. No warranty is provided for malware, spyware or virus removal services.  Any malware infection that occurs after the date of service will be considered a separate issue and you will be charged the flat virus removal rate.

Data Recovery:  If data recovery service is requested, I understand that, even if the data is successfully recovered, there is a possibility that individual files and directories on the disk may still be inaccessible due to wear and tear of damaged, malfunctioning, and/or old media. Data recovery services are not guaranteed.

Privacy: PC Overhaul, in the course of repair, service and/or troubleshooting might open and/or access files, folders, discs, programs and other data on your computer;  may see your private data during the course of the work. Please remove any personal or private files you do not want others to see. Attempts are made to guard your privacy but removing sensitive files from your computer before leaving your computer with Pc Overhaul is advised.

Scope of Work:  Pc Overhaul will only perform the work agreed upon when you bring your computer in for repair. You must authorize any additional work which may be required.

Ownership: You must own or be an authorized agent thereof the computer that you bring in for repair(s). Pc Overhaul will return the computer only to its owner or authorized agent when the repair(s) are complete. You must own and demonstrate ownership of any software that is to be installed or re-installed on your computer by Pc Overhaul by bringing in the original Software CDs and the appropriate keys and/or serial numbers. Pc Overhaul is not responsible if client does not have original software CD/DVD ROMs, and client will be charged if software or software licenses are necessary.

Right to Refuse: In its sole discretion, Pc Overhaul reserves the right to refuse work that it believes is beyond the scope of its ability or for other cause, with or without reason.

Abandonment: If you do not pick up your equipment within thirty (30) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to hold Pc Overhaul harmless for any damage or claim for the abandoned property. Any and all charges are still your responsibility.

Warranty: Pc Overhaul makes no warranty or guarantee as to its repairs, unless otherwise stated by Pc Overhaul. We will demonstrate that the repair is complete at the time you pick up, or we drop off your computer.  Due to the nature of computers and software, we cannot be responsible for problems or damage that occurs after you leave our premise.

 

If your computer problem reoccurs or another problem occurs after service has been completed, this will be considered a separate issue. If an on-site service call is requested or in-office service is requested, you will be charged our regular rate.

 

 

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