Malware and Virus Removal Service

Virus and Malware Removal Service is one of PC Overhauls’ specialties. I have worked on thousands of infected Windows XP, Windows 7, Windows 8 and Windows 10 desktops, laptops and MAC OSX computers in the past 19 years.


This message is a good example of a fake virus warning. Calling the phone number will connect you to a technician who will remote connect, possibly damage or infect your system, and then bill you for hundreds of dollars.


Malware has changed over that time from worms to password and credit card stealing Trojan horse viruses, to adware and spyware toolbars and fake antivirus programs to modern ransomware and everything in between. I have experience with all of them.

I have a proven step by step process for cleaning the infected files from your computer.

Sometimes the damage is so severe that the system needs to be wiped clean and reloaded from scratch. You can learn about that process, the PC Overhaul, here. The PC Overhaul and virus removal service cost the same, so you will be charged for one or the other, not both.

Typical malware removal takes 24-48 hours depending on how sever the infection is, but can sometimes be done the same day.

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Please contact me via email or on Facebook for more information or to set up an appointment to have your computer overhauled.

Zeus Virus Detected Message

This morning while searching for a part for a computer repair, I clicked a link and received this message in my browser.





Error: Virus – Trojan Backdoor Hijack #365838d7f8a4fa5

IP: [your ip address] Browser:Internet Explorer [Your ISP]

Please call computer system technician immediately on: (888) 224-7531

Please do not ignore this safety alert. Your Microsoft System Has Been Compromised. If you close this page before calling us, your computer access will be disabled to prevent further damage and your data from being stolen.

This pop up is completely fake. Your computer is not infected with the Zeus Virus, it’s not blocked from anything, and Microsoft has no idea whether you are infected or not. If you call the phone number, the fake “support team” will try to convince you to let them remote connect to your computer. They may infect it with a real virus, they may steal files or lock your files, or do various other damage to your computer. In the end they will demand a large amount of money to repair the damage they have caused. If you refuse, they will lock the computer and you’ll lose access to your files.

So the most important thing to do is NOT to call that number. Instead, I recommend running a scan with Malwarebytes, the best anti malware program on the market, which will remove any malware that might be on your system. If you purchase a premium subscription you will have 24 hour protection against malware and viruses.




Bitdefender Antivirus Deal

As a reseller, I’m pleased to be able to offer discount pricing on Bitdefender Antivirus. Bitdefender was rated one of the top antivirus products of 2015 by both PCMag and PCWorld.

bitdefender july 2015 crop

Email Me to place an order today!

Malwarebytes offers pirates and duped customers 12 months of its premium antimalware product for free | VentureBeat | Security | by Emil Protalinski

The Amnesty program is for Malwarebytes Anti-Malware Premium customers “who have been inconvenienced by piracy or abuse.” The new key you receive will be exclusive to you going forward, while your old one “will cease to work after a period of time.”

Source: Malwarebytes offers pirates and duped customers 12 months of its premium antimalware product for free | VentureBeat | Security | by Emil Protalinski

‘Your PC may be infected!’ Inside the shady world of antivirus telemarketing | PCWorld

Tech support schemes have barely slowed despite legal action by the FTC. Some adware programs display messages to people suggesting their computer is at risk, even though the adware programs aren’t designed to detect security problems.

Source: ‘Your PC may be infected!’ Inside the shady world of antivirus telemarketing | PCWorld

CryptoPrevent Malware Prevention | Foolish IT

Nick from Foolish IT is behind this useful software that will help prevent you from being infected with any of the various cryptolocker/cryptopwall encryption virus variants. There’s a free version, but I highly recommend paying for the premium version to get full automated protection.


CryptoPrevent is an Anti-Virus/Security Software Supplement, originally designed to prevent infection from the CryptoLocker threat which emerged in late 2013. Since that time, CryptoPrevent has grown into a robust solution, providing protection against a wide range of ransomware and other malware.

Source: CryptoPrevent Malware Prevention | Foolish IT

Virus Removal Services

Thousands of new computer viruses and malware programs are created daily.  Even with virus protection, one third of computers worldwide are infected with some form of malware. It’s a common problem and the majority of computers I work on have some form of virus, spyware, malware, or a combination of all 3 installed on them.

If you suspect your computer has a virus, but aren’t sure what to look for, here are a few common signs your PC or laptop may be infected.

•  The computer is slow to start, or programs take a long time to load, or don’t load at all.

•  Your home page has been changed  and/or your web searches are being redirected to a strange site.


•  The internet suddenly stops working on your computer, but other computers or devices like phones and tablets can connect without a problem.


•  Pop up messages, especially a large number of pop ups, could indicate some type of infection.


•  Toolbars!


•  Warnings of virus infection from antivirus software you don’t remember installing. These fake antivirus programs ARE the virus. After running a scan, they prompt you to pay via credit card for the full program to remove the virus- which they infected you with in the first place. Even after paying to “register” the infection usually remains on your computer.


•  Ransomware is a newer type of infection that locks down your computer, hides your files and demands payment to grant you access to them again. Older versions (FBI, Department of Justice) will pretend to be law enforcement who have locked your computer down due to illegal internet activity. Newer ransomware like Cryptolocker and CryptoWall are almost impossible to decrypt.


There are hundreds of other symptoms but these are some of the most common. If your computer exhibits these symptoms or just doesn’t seem to be running as well as it should, give me a call. I have over 15 years experience and deal with thousands of malware infections each year.

CryptoWall 3.0

Simply put, this type of virus is devastating. CryptoWall (and the rest of the CryptoLocker variants) will encrypt (lock) your files and demand a ransom to get the key.


Files affected are usually photos, documents, music, and movies.

So far, there’s no way to crack the encryption (unlock the files) without paying the ransom, and there’s no guarantee the hackers will give you the key even when you’ve paid. The ransom can be anywhere from $400-$600 and with every new variation it’s going up.


The best way to prevent infection is to have a current backup of your files. Once the virus is removed (or once you wipe and reload the computer), you can restore your files. Most antivirus programs can remove the virus, but that won’t help you get your files back.

Can Mac’s Get Viruses?

I’m sure you’ve probably heard that Apple products like MAC computers, iPhone’s and iPad’s can’t get viruses. If you work in computer repair, you hear about this all the time. Many of my customers tell me they will get a MacBook when they replace their computer because they are tired of getting infected all the time on their Windows based computers. A virus is just a program running on an Operating System, like all other programs. So is the Mac Operating System so secure that you really can’t get infected on a Mac?

First, a virus maker is likely to choose the platform that gives them access to the most potential victims. As this chart from shows, over 85% of computers are still running some form of Windows.

Also, probably due to the fact that there are so many more computers running Windows than OSX, most programmers learn to code for Windows computers. And most of the tools and scripts that virus makers use in constructing malware are designed to target Windows.  These may be some of the reasons why Windows has been targeted far more than Apple’s Operating Systems.

The Mac Operating Systems, starting with OSX 10.0 (Cheetah) are based on UNIX. The UNIX permission structure prevents unauthorized execution of software, which makes it harder for viruses to infect your Mac. Windows will try to run a program any way it can, even if it’s being redirected by a virus, but UNIX will stop a virus in its tracks if it detects an unauthorized redirection. As great as this is, it doesn’t make your Mac computer immune. To infect a Mac, the viruses just need to be written well enough to get around the UNIX code. Not as easy as coding a virus for Windows, but do-able.


Starting with OSX 10.8 (Mountain Lion), Macs have a host of built in protection from malware, including  Gatekeeper. These additional measures make your Mac more secure than a computer running Windows.


It would be easy to become over confident in all this security if you own a Mac, but that’s a mistake. There have been several major Mac  virus outbreaks in recent years, and with more and more people using Apple products like the iPhone and iPad, there will surely be more to come.

There was also the recent hacking of Apple’s iCloud. There’s some concern that malware could be copied to your computer using your iCloud account or Apple ID.

As computerhope points out:

Although the Apple OS is more secure than many versions of Windows, any software, plug-ins, or other add-ons that are installed onto the computer and connect to the Internet can introduce their own security vulnerabilities. The most common ways to attack a Mac computer is through a third-party browser and browser plugins like Adobe Reader, Flash, and Java. Today, most Mac users have these plugins installed and enabled on the computer, and, in doing so, compromise the overall security of the system.



So even though you may have a Mac, please make sure you have an antivirus product installed. If you’re not sure what to use, here’s a review from Macworld UK.